Eternal Eden Series

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Devlog: beyond the delivery: touching lives one order at a time

Audio version of this blog post, powered by Amazon Polly for ‘accessibility’ purpose.

The following blog post carries the personal thoughts of Elder Prince, founder of Blossomsoft Games.

This article was initially written for a DoorDash community for drivers on Facebook, of which I’m a member. I decided to share it here as well.

To give you some context, I’m currently working as a DoorDash driver to fund my game development endeavors.

Yesterday, I had an interesting experience during my DoorDash deliveries that reminded me of the importance of kindness and understanding towards customers. Usually, I tend to avoid low-paying delivery offers, but this time, I accepted one because it was combined with a well-paid offer.

As I approached the first customer’s house, I noticed that they had generously tipped me in advance. When I arrived, the customers were waiting on their porch steps, and we ended up chatting for a minute. It turned out that they were interested in my Prius Prime hybrid car and wanted to purchase one themselves. I shared some valuable insights with them, and they were grateful for the information. Before I left for my next delivery, they even added an additional tip. This experience served as a reminder that being polite and engaging in small talk with customers can not only brighten their day but also motivate them to show appreciation for your work.

The next delivery I received was clearly a low-paying one without a tip. However, I didn’t let it bother me because the first customer’s extra tip had compensated for my time on the second delivery. I strive to avoid harboring needless negative feelings towards customers. When customers exhibit abusive behavior, disrespecting my time and effort, I take the necessary step of blacklisting them, ensuring that I never deliver to them again.

Generated from my MidJourney's membership.
This image has been /Imagined via my MidJourney’s membership.

When I arrived at the next customer’s apartment, a young sad-looking immigrant woman in her thirties answered the door. The delivery consisted only of a small plastic bag containing a plastic bowl of soup. It was at that moment that I realized the order seemed rather meager. She seemed shocked when she saw the size of bowl of soup, surely less generous in portion than she had expected.

As I left her apartment, I found myself contemplating the situation during my trip back to a delivery hot spot. Regrettably, her name was no longer in the DoorDash’s app chat list, as I had intended to message her and offer to pick up a free pizza for her from one of the last remaining open stores. However, considering it was already late at night, around midnight, I didn’t want to surprise her by knocking at her door if she was already getting ready for bed.

In hindsight, I realized that this particular delivery was a stark demonstration of the fact that many customers may find themselves in challenging circumstances, even when you work in a job that relies on tips. Ordering food doesn’t always signify a luxurious treat; sometimes, individuals lack transportation or access to nearby grocery stores or bedridden.

That’s why I always strive to maintain an optimistic outlook and convince myself that delivering to customers in need, without succumbing to frustration due to no-tips, helps bring a little more sunshine into this sometimes gray world.

It was my two-cents today :)

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